Returns & Refunds Policy
Caesar's Magic Balm™
caesarsmagicbalm.com | London, UK, W1H 7JH
Last updated: May 2026
We want you to be completely happy with your Caesar's Magic Balm purchase. If for any reason you are not satisfied, please contact us at hello@caesarsmagicbalm.com and we will do our best to resolve the issue.
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it without giving a reason, provided the product is unopened and in its original condition.
• Contact us at hello@caesarsmagicbalm.com within 14 days of receiving your order.
• Include your order number and reason for return.
• We will provide you with return instructions.
• Return the product in its original, unopened packaging.
• You are responsible for the cost of return postage unless the item is faulty.
• We recommend using a tracked service as we cannot be responsible for lost returns.
• Once we receive and inspect the returned item, we will process your refund within 5 working days.
• Refunds are made to the original payment method.
• Please allow 3-5 working days for the refund to appear in your account.
• Original shipping costs are non-refundable unless the item is faulty.
• If your product arrives damaged or appears faulty, contact us within 48 hours of receipt.
• Please include photos of the damage or fault.
• We will arrange a free replacement or full refund including shipping costs.
• You do not need to return damaged items unless specifically requested.
• Opened products — for hygiene reasons we cannot accept returns of opened balm tins.
• Products damaged through misuse or improper storage.
• Products returned after the 14-day return window without prior agreement.
We do not currently offer direct exchanges. If you would like a different product, please return your original purchase for a refund and place a new order.
As we currently only ship within the UK, this policy applies to UK orders only.
For any returns or refunds queries please contact us at hello@caesarsmagicbalm.com. We aim to respond within 24 hours on working days. We are committed to resolving any issues quickly and fairly.
Caesar's Magic Balm | London, UK, W1H 7JH | caesarsmagicbalm.com